Shipping Policy

 

At Buzz Sports Wear, we aim to provide fast and reliable shipping to ensure you receive your order promptly.

 

1. Shipping Times:

 

•Domestic (Egypt): Orders typically arrive within 3-5 business days.

 

2. Shipping Costs:

 

•Free shipping for orders over 999 EGP.

•Shipping costs for orders under 999 EGP are calculated at checkout based on the destination and the weight of the package.

 

3. Order Processing:

 

•Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

 

4. Delays:

 

•While we strive to meet our shipping times, delays may occur due to weather conditions or other unforeseen circumstances.

 

Returns and Refund Policy

 

We want you to be completely satisfied with your purchase. If you are not, we’re here to help.

 

1. Returns:

 

•You have 14 calendar days to return an item from the date you received it.

•To be eligible for a return, your item must be unused and in the same condition that you received it, including the original packaging.

•Please provide the receipt or proof of purchase with your return.

 

2. How to Return:

 

•To initiate a return, please contact our customer service on WhatsApp at +20 109 519 4517 with your order number and details of the item you wish to return.

•Once your return is approved, we will provide you with a shipping label and instructions on how to send your item back to us.

 

3. Refunds:

 

•Once we receive your returned item, we will inspect it and notify you of the status of your refund.

•If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 5-7 business days.

•Please note that shipping costs are non-refundable.

 

4. Exchanges:

 

•If you need to exchange an item for a different size or color, please contact our customer service. Exchanges are subject to product availability.

•Shipping fees for exchanges will apply.

 

5. Damaged or Defective Items:

 

•If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the damage. We will arrange for a replacement or refund.

•Damaged or defective items are fully refundable upon investigation, and shipping fees will be waived.

 

Contact Us

 

If you have any questions about our shipping, returns, or refund policies, please contact us on WhatsApp at +20 109 519 4517.

 

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